SCREEN MASTERS — POLICY
Cancellation, Refund & Transfers Policy
Last Updated: 23 July 2026
Screen Masters understands that plans can occasionally change. The following policy outlines our approach to cancellations, transfers, refunds and tutor availability across all programmes and services.
Courses & Programmes
Places on Screen Masters courses and programmes are limited and are reserved specifically for each participant upon enrolment.
Before a Programme Begins
More than 14 days before the programme start date: Full refund.
Between 7 and 14 days before the programme start date: 50% refund.
Less than 7 days before the programme start date: No refund.
At the discretion of Screen Masters, participants may be offered the opportunity to transfer their place to a future cohort where circumstances reasonably allow.
After a Programme Has Begun
Once a programme has commenced, fees are non-refundable and non-transferable. Missed classes are not eligible for refunds, credits or replacement sessions.
One-to-One Coaching
Coaching sessions may be cancelled or rescheduled with at least 48 hours’ notice.
More than 48 hours’ notice: Full refund or rescheduling.
Less than 48 hours’ notice: Non-refundable.
Rescheduling within 48 hours may be offered at the discretion of Screen Masters but cannot be guaranteed. No-shows are not entitled to refunds or rescheduling.
The Screen Masters Actor Lab
The Screen Masters Actor Lab operates on a monthly block-booking basis. Participants reserve and pay for all four sessions within a given month in advance.
Monthly Block Bookings
Monthly block bookings may be cancelled for a full refund up to 48 hours before the first scheduled session of the month. Once the monthly block has commenced, fees are non-refundable and non-transferable.
Missed Sessions
Participants are responsible for attending the sessions included within their monthly booking. Missed sessions are not eligible for refunds, transfers, credits or replacement sessions.
No-shows are not entitled to refunds, transfers or compensation.
Tutor Availability & Substitution
Screen Masters is led by working industry professionals who actively maintain careers within film, television, theatre, voiceover and the wider creative industries. As a result, professional commitments including auditions, recalls, rehearsals, filming, performances and production work may occasionally affect tutor availability.
Where reasonably possible, participants will be notified in advance of any changes. Screen Masters reserves the right to substitute tutors where necessary to ensure the continued delivery of training, coaching and professional development services. Any substitute tutor will be appropriately qualified and experienced within their field.
Tutor substitutions shall not constitute grounds for cancellation, refund or compensation.
Cancellation by Screen Masters
In the unlikely event that Screen Masters needs to cancel, postpone or reschedule a programme, coaching session, workshop or professional practice session, participants will be offered either:
A full refund; or
A transfer to an alternative date, programme or session where appropriate.
Exceptional Circumstances
Screen Masters recognises that exceptional circumstances can occasionally arise. Requests outside of this policy will be considered on a case-by-case basis at our sole discretion.
Contact
For any cancellation, transfer or refund enquiries, please contact:
Screen Masters
Email: hello@screenmasters.co.uk
Website: screenmasters.co.uk